Motorpalz Privacy Policy

1. Introduction

This Privacy Policy explains how Motorpalz collects, uses, shares, stores and protects your personal data when you use our website (motorpalz.com), our mobile app, and our related services (together, the "Platform", the "Service" or "Motorpalz").

The Platform is operated by Mille Pour Cent S.A.R.L., a company registered in Burkina Faso (the "Operator", "we", "us" or "our"). We may transfer the operation of Motorpalz to another entity within our corporate group or to a successor. If that happens, the new operator will be named in this Privacy Policy and we will notify you as described in Section 15.

By creating an account or using Motorpalz, you acknowledge this Privacy Policy. If you do not agree with it, please do not use Motorpalz. Questions can be sent to support@motorpalz.com at any time.

2. Definitions

"Individual User" means a private person who uses Motorpalz to browse, contact sellers, or list vehicles for sale, rent or export.
"Business User" means a company or other entity that uses Motorpalz to list vehicles, equipment or services, such as dealerships, rental companies, exporters, garages and equipment providers.
"User" means any Individual or Business User, including guests who browse without an account.
"Personal Data" means information that identifies, relates to, or could reasonably be linked to an identified or identifiable person. It includes pseudonymized data (for example an identifier tied to a device), but not truly anonymized or aggregated data.

3. What is Motorpalz?

Motorpalz is an online vehicle marketplace that connects buyers, renters and sellers across Africa and beyond. Listings can cover cars, buses, trucks and machinery, for sale, for rent, or for export from outside Africa to African countries.

Anyone can browse listings and business profiles and contact sellers without an account. An account is needed for actions such as creating listings, saving favorites, managing collections, applying for a business profile, and verification.

Motorpalz does not offer in-app messaging. Buyers contact sellers by phone call or WhatsApp, which happens outside Motorpalz (see Section 8.2).

4. Personal Data We Collect

We collect Personal Data in three ways: data you provide, data collected automatically, and data from other sources.

4.1 Data you provide

Identity and contact data: first and last name, username, profile photo, email address, phone number and WhatsApp number (where you provide them).
Profile data: bio or description, country and city, and language and currency preferences.
Business data: business name and type, registration number, description, logo and banner, business address or map link you choose to publish, services offered, and the countries you export to (for exporters).
Listing data: title, description, vehicle details (make, model, year, mileage, fuel, transmission, VIN and similar), photos, price, rental or sale terms, and location.
Verification data (optional): if you choose to verify your identity or business, we collect the documents and images you submit (for example a government-issued ID, a driver's licence, business registration or licence documents, and a selfie), the information they contain, and related metadata such as the submission date. Verification is reviewed by our team. We do not use this data for any other purpose.
Support and feedback data: messages you send us, feedback, and reports you submit about listings, profiles or users, together with anything else you choose to share.

If you receive a package from us, we also keep a record of that package (type, limits, validity dates). Paid features are not currently purchased inside the app. If we add payments, we will update this policy, and card details will be handled by a payment provider and not stored by us.

4.2 Data collected automatically

Device and technical data: device model, operating system and version, app version, language and time zone. We assign an installation (device) identifier to every app installation, and a user ID to every account. We use these to run the Service, keep your session secure and support signing in across devices.
Diagnostics: crash reports and performance data, used to find and fix problems. These are not linked to your identity.
Usage data: which listings and profiles you view, favorites and collections you create, share actions, and taps on contact buttons (such as call or WhatsApp). We also use product analytics to understand which screens and features are used and how many people come back. Product analytics are linked to your installation identifier and, once you sign in, to your account's user ID. They never include your name, email address, phone number or anything you type, such as search text.
Sponsored content measurement: when sponsored placements are shown, we record that they were shown or tapped (see Section 6).
Notification token: if you allow notifications, we store a push-notification token for your device.

We do not collect your device's precise or approximate location, and the app does not ask for location permission. Country and city on your profile, listings and business profile are provided by you, or are the market you select in the app. Your IP address is used only briefly, to deliver and secure the Service (for example rate limiting against abuse). We do not store it with your account or use it to determine your location, and our analytics and crash-reporting providers are configured not to store IP addresses or derive a location from them.

4.3 Data from other sources

Vehicle data: when you enter a VIN to create a listing, we send only the VIN to a vehicle-data lookup provider and receive vehicle details in return.
WhatsApp: where you choose to receive one-time codes or messages through WhatsApp, delivery is performed through WhatsApp's business messaging service, and WhatsApp receives your phone number and the message for that purpose.

4.4 Device permissions

The app may ask for permission to use your camera (to scan Motorpalz QR codes and take profile or listing photos), your photo library (to choose photos you want to upload), and to send you notifications. Each permission is optional and can be changed in your device settings. Denying a permission only limits the related feature.

4.5 Sensitive data

Motorpalz is not designed to collect sensitive Personal Data such as racial or ethnic origin, religious beliefs, health, sexual orientation, political opinions or precise location. Please do not include such data in your profile, listings, reports or messages to us. Identity documents and selfies you submit for verification are used only for verification and are protected as described in Sections 10 and 11.

5. How We Use Your Personal Data

We use Personal Data only for the purposes below.

Providing your account and the Service: creating and securing your account, signing you in, remembering your preferences, and showing listings, directories and search results relevant to your selected market. Examples: Identity, Contact, Profile, Business, Listing and Technical data.
Enabling contact between users: your phone and WhatsApp details on your listings or business profile let others contact you.
Verification, trust and safety: reviewing listings before publication, verifying identities and businesses, handling reports, and detecting and preventing fraud, misuse or illegal activity.
Communications: responding to support requests; sending account, security and listing notices; and sending optional push notifications according to your settings. Required account and listing emails cannot be turned off.
Analytics and improvement: understanding how features are used (for example screens viewed, retention and actions taken), measuring performance, and finding and fixing technical errors.
Insights for sellers: providing sellers with aggregated and anonymous statistics about how their listings and profiles perform (see Section 8.1).
Sponsored content: showing and measuring sponsored placements (see Section 6).
Legal compliance: meeting legal obligations, responding to lawful requests, and establishing or defending legal claims.

6. Sponsored Content and Advertising

Motorpalz may show sponsored content such as banners or featured placements paid for by businesses. Please read this section carefully because it is different from advertising-based tracking.

Sponsored placements are arranged by us directly with the businesses concerned. Motorpalz does not use third-party advertising networks or ad SDKs, and it does not use the Apple or Google advertising identifier.
Placements are chosen by market and placement location, not by building a profile of you across other apps or websites.
To deliver and report on sponsored content, we record that a placement was shown or tapped, the date, the market and platform, and a hashed, non-reversible identifier derived from your account or device. This is used to limit how often the same sponsored content is shown to you and to give advertisers aggregate reporting (for example total views and taps).
We do not give advertisers your name, contact details, device identifiers or individual activity, and we do not sell or share your Personal Data with them.
Sponsored content is marked as sponsored. When you tap a sponsored placement, you may be taken to the advertiser's own content or website. From there the advertiser's own terms and privacy practices apply, and Motorpalz is not responsible for them.
Advertisers are solely responsible for their offers, products, services and claims. Appearing as sponsored content is not an endorsement by Motorpalz, and we are not a party to any dealings between you and an advertiser.

7. What We Do Not Do

We do not sell your Personal Data.
We do not track you across other companies' apps and websites, and we do not share data with data brokers.
We do not use your Personal Data for targeted advertising or for profiling that produces legal or similarly significant effects on you.
We do not allow advertisers to collect data from you through Motorpalz.

8. How We Share Your Personal Data

8.1 Other users and the public

Information you choose to publish is public: listings and their photos, your public profile or business profile (name or handle, photo, description, location, contact details you display), and your seller badges. It can be viewed by anyone, copied, shared, and may appear in search-engine results. Please make sure you are comfortable with that before publishing.

Sellers can see aggregated insights such as numbers of views, saves and contact taps on their listings and profiles. Sellers do not see who the individual viewers are.

8.2 Contact outside Motorpalz

When you tap a call or WhatsApp button, you leave Motorpalz and the call or conversation is handled by your phone or by WhatsApp, under their terms and privacy policies. Motorpalz does not see or store those conversations.

8.3 Service providers

We use service providers that process Personal Data on our behalf and only under our instructions. They fall into these categories: hosting, content delivery, security and media storage, email delivery, push-notification and WhatsApp message delivery, crash reporting and performance monitoring, product analytics, and vehicle-data lookup. They may not use your data for their own purposes, and we require them to give it the same level of protection described in this Policy.

8.4 Our team

Authorized team members access Personal Data only as needed for moderation, verification, security, support, analytics and operating the Platform.

8.5 Legal and corporate reasons

We may disclose Personal Data to comply with law, legal process or government requests; to protect the rights, property or safety of our users and others; to investigate violations of our Terms; or in connection with a merger, sale, reorganization or transfer of the business, in which case this Policy will continue to apply to your data or you will be notified of any change.

9. Where Your Data Is Stored and Transferred

Our servers are located in the United States (West Coast). Some of our service providers also process data in the United States and other countries.

Because Motorpalz is used in many countries, your Personal Data may be transferred to and processed in countries other than your own, which may have different data-protection laws. Where the law requires it, we use appropriate safeguards for such transfers, such as standard contractual clauses or equivalent contractual protections.

10. Data Retention

We keep Personal Data for as long as you have an account and as needed for the purposes in this Policy, and afterwards where necessary for legal obligations, fraud prevention, security, and the establishment or defense of legal claims. Retention depends on the type of data:

Account, profile, listing and business data: kept while your account is active. After you delete your account, we keep it for 30 days in case of fraud, disputes or legal obligations, and then delete or anonymize it, subject to the next points.
Verification documents and selfies: kept only as long as needed to complete and maintain your verification, and deleted at the end of the same 30-day period after you delete your account, unless we are legally required or have a legitimate security need to retain specific information for a limited period.
Reports, moderation and security records: kept as needed to protect users and the Platform and to handle disputes and legal obligations.
Analytics, usage and diagnostic data: kept in pseudonymized form for a limited period and then deleted or aggregated.

When data is no longer needed, we delete it or convert it to an anonymous form.

11. Data Security

We use technical and organizational measures designed to protect Personal Data, including encryption in transit, access controls limited to people who need access, monitoring, and regular reviews of our practices. No system can be completely secure, so we cannot guarantee absolute security. You are responsible for keeping your login details confidential. If you believe your account has been compromised, contact us immediately at support@motorpalz.com.

12. Your Rights and Choices

Depending on where you live, you may have the right to be informed about our use of your Personal Data; access it; correct it; delete it; restrict or object to certain uses; withdraw consent where we rely on consent; and receive your data in a portable format.

You can manage most of these choices in the app, including editing your profile, managing notification preferences, deleting listings, and deleting your account. For anything else, or to make a formal request, email support@motorpalz.com. We may need to verify your identity first, and we aim to respond within a reasonable time and in line with applicable law. You also have the right to complain to your local data-protection authority.

13. Account and Data Deletion

You can delete your account at any time in the app (Menu, then your account settings). You can also email support@motorpalz.com to request deletion. When you delete your account, you are signed out of all devices and your account stops being visible. After 30 days, we permanently delete or anonymize the Personal Data associated with it, including your profile, contact details, verification documents and selfies, saved listings and notification settings, and remove your listings, except for data we must or may keep as explained in Section 10.

14. Children

Motorpalz is intended for people who are 18 or older (or the age of majority where they live). It is not aimed at children, and we do not knowingly collect Personal Data from anyone under 18. If you believe a child has provided Personal Data, contact us at support@motorpalz.com and we will investigate and delete it where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, features or legal requirements. The updated version will be published on this page with a new "Last updated" date. For material changes, we will notify you in the app or by email where appropriate. If you continue to use Motorpalz after an update, you accept the revised policy to the extent permitted by law.

16. Contact

Mille Pour Cent S.A.R.L., Burkina Faso Email: support@motorpalz.com